Getting Listings With Direct Mail: Content, Consistency and Expertise are the 3 Keys

Getting listings with direct mail is easier than many real estate agents think. Despite being one of the most traditional marketing techniques, is still a formidable weapon in a savvy realtor’s arsenal. In fact, direct mail consistently outperforms all digital marketing channels by nearly an astounding 600 percent, according to the Direct Marketing Association Response Rate Report published last year.

Of course, direct mail is only an effective strategy in the hands of an experienced realtor: when it comes to direct mail campaigns, quality content, consistency, and expert knowledge of the local community are what counts. Here are three keys to success for direct mail in real estate.

1. Content is Key to Getting Listings with Direct Mail

Research shows that direct mail is far more effective than other marketing tactics. According to the Data & Marketing Association, direct mail showed a response rate of 3.7 percent for house lists, while all digital channels combined yielded a response rate of only 0.62 percent. The reason for this success could be that digital technology has reduced the amount of marketing materials that find their way into people’s mailboxes; as a result, marketers that still use direct mail are seeing more bang for their buck.

Crafting Engaging Direct Mail Strategies for Local Markets

That said, delivering nothing but “I Just Sold This” postcards or irrelevant newsletters will reflect poorly on your service. Getting listings with direct mail is about first leveraging the power of direct mail to showcase your expertise. Content must be engaging and relevant, addressing the needs and desires of the local market: for example, few people in considering listing their Allentown, Pennsylvania home care to read about how a a quarter point rate hike affects the national housing market. Non-promotional content that educates and informs can be appealing if it affects the reader at the local level. The best choices for delivering a good amount of quality content are newsletters, publications, or magazines with at least four pages.

People want to know if the real estate market in their area is on the cusp of an upward trend, or if there’s an influx of families because of new construction.

Community Insights: Elevating Your Real Estate Brand through Direct Mail

When you mail to your neighborhood, you are intending to brand yourself as a real estate expert – so the focus of your content should speak to your real estate expertise. But a good direct mail newsletter or publication should also contain articles about the community in general – such as an event or small business spotlight. Local, relevant stories are crucial if direct mail is to have an impact: if your content is intriguing and pertinent to your customers, they may even start to depend on your mailing for local insights, looking forward to its arrival in their mailbox.

Emotion plays an enormous role in decision making, even when it comes to significant decisions like buying or selling a home. For instance, the Harvard Business Review described a credit card launched by a major bank which was artistically designed to establish an emotional connection with millennials; the bank found that millennial customers for the “emotional” card increased by 70 percent, with 40 percent growth in new accounts.

In real estate, if you share dry statistics or paraphrase a Federal Reserve meeting, you won’t make a connection. Instead, tell them that three houses in their area have sold at record prices and you’ll get them excited to learn more. This is content designed to provoke an action, and it can make all the difference in your direct mail campaign. The more effectively you can engage your readers emotionally, the more likely they are to engage with you in return, establishing brand loyalty.

2. Getting Listings with Direct Mail Required Consistency

As a real estate agent, you need to be consistent when it comes to getting listings with direct mail marketing. If you’ve delivered quality content, your readers will be anticipating your next publication — particularly if they’re thinking about selling their home. If you’re inconsistent with either the timing of delivery or the quality of your publication or newsletter, you’ll imply a lack of commitment and reliability, which is bad for business; in short, your reputation will be tarnished. Set high standards and strict delivery schedules and stick to them.

Mailing publications or newsletters every month or quarter in tandem with postcards is another critical factor in direct mail success. Postcards can effectively reinforce your messaging and can be used between newsletters. Gary Keller of Keller Williams Realty recommends that agents should mail a newsletter or other publication at least quarterly; many top producing agents like Dale Ross mail publications monthly. During the other four to eight months, mail your readers postcards, flyers, or letters to keep in touch.

3. Trusted Experts are Getting Listings with Direct Mail
Click on the image to see Dale Ross Custom Publication

Customized publications and newsletters are mainstays of direct mail, and mailing professionally designed postcards which match your publication and website branding is important if you do not intend to publish content-driven mail each month. But the goal of direct mail campaigns should ultimately be to position yourself, the agent, as an undisputed expert.

Geographic farming used to mean just direct mail and in-person prospecting, but now it refers to all your channels within a specific territory. The idea is that your marketing efforts, such as direct mail, email, and Facebook targeting, connect the agent with specific homeowners on a regular basis and establish you as the go-to local agent. By tending to your “farm,” your business will reap the rewards of customer and brand loyalty. Remember that it often takes seven or more “touches” (that is, contacts with a potential customer) before a prospective seller reaches out — and in real estate, it can take even longer, because people only sell their homes every few years.

Agents should choose their farming tactics strategically, making sure that their mailings and messages don’t come across as purely marketing pitches.

Quality content that’s educational, informative, and timely will project professionalism and success. And when it’s time for a seller to list their home, what real estate agent will immediately come to mind? The one who has sent regular, engaging publications with consistent and insightful information! The same agent who, by the way, is actively involved in community events and has also been engaging with them through email and social media (where possible). Direct mail is a powerful channel – perhaps the most powerful these days. But in 2017 it is only effective as part of a multi-channel marketing system, one which includes a lead-capture website, social media, blogging, email marketing, and good old-fashioned prospecting.

Do “Predictive Analytics” Improve Direct Mail Results?

Some agents are experimenting with “predictive analytics,” or geo-targeting, programs for direct mail. These predictive analytics solutions automatically send unsolicited emails and postcards to homes, leveraging data to predict their likelihood of being listed for sale. Many times, the “prediction” is not actually accurate, the homeowner has no plans to sell.

  1. Challenges with Ultra-Targeted Direct Mail:

    • Addressing the potential drawbacks of waiting until a seller is close to listing, potentially missing crucial touchpoints.
    • Highlighting instances of inaccurate predictions, leading to wasted efforts and ineffective outreach.
  2. Consumer Perception and Trust:

    • Exploring how recipients may perceive ultra-targeted direct mail, potentially viewing it as frivolous or disingenuous.
    • Emphasizing the importance of establishing trust with prospective sellers, regardless of their immediate selling plans.
  3. The Role of Consistent Content in Building Trust:

    • Discussing the significance of consistent, high-quality content in establishing agent reliability and expertise.
    • Exploring how prospective sellers are more likely to choose agents who consistently deliver valuable content, even if they are years away from selling.

Getting Listings with Direct Mail: The Bottom Line

In 2024, real estate agents are indeed getting listings from direct mail – when it’s done right. To build a reputation in your community as THE real estate expert, content and consistency are key. Integrate an aggressive, content-driven direct mail farming strategy with your multi-channel marketing, and stick to it month after month. You will soon be getting all the listings your direct-mail-resistant real estate counterparts are leaving on the table.

 

Does direct mail work for real estate agents and brokers?

 Yes. Direct mail marketing remains an effective way to reach customers and up your ROI.

How effective is Direct Mail?

A direct mail campaign give you a high ROI and even a higher ROI than paid ads.

Does Direct Mail work in Real Estate?

Yes, Around 70% of people believe that offline mail is more personal

How can a realtor enhance their process of getting listings?

Utilizing networking, market knowledge, and targeted marketing efforts.

What strategies should a new agent employ to secure listings?

Building relationships, leveraging social media, and offering competitive services.

What are the steps involved in acquiring direct mailing lists?

Contacting mailing list providers or utilizing real estate databases.

What are some effective methods for getting listings in 2024?

Employing online marketing, networking, and personalized client interactions.

New for 2020: Fast Track Real Estate Publication

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Publish a Custom Neighborhood Newspaper Faster and for Less Money

With 2020 quickly approaching, we’re overjoyed to roll out perhaps the fastest, easiest, and least expensive custom direct mail real estate publication the industry has ever seen: our Fast Track Publication. This new, quick and easy custom farming publication is available for mailbox delivery as early as January 1, 2020.

The Fast Track will save agents both time and money (See the price rates for the Fast Track), and still has all the lead generating power of Discover’s standard edition. In fact, it’s likely to generate even more leads – because agents using an easier direct mail tool are likely to mail more often.

 

What’s a Custom Farming Publication?

Back in 1993, Discover Publications created the first-ever custom farming publication for real estate agents (or any industry, for that matter, since nothing like it had ever been created). Put simply, a custom farming publication is a direct mail marketing tool that looks like a little community newspaper.

Below we outline the three major elements of a custom publication (whether it’s a standard or Fast Track edition). From design to mailbox deliver, Discover handles every single step for the agent.

1. Custom without all the Cost

Each publication is customized to just one real estate agent (on the front, back, and throughout), while also containing national articles that appeal to homeowners. This mix of hyper-local customization and nationally syndicated content keeps the production cost of each publication very reasonable.

Because each publication has just the right amount of custom, local content, it’s highly encouraged that agents do not attempt to customize further. Making every page of a paper custom takes an enormous amount of time away from the agent’s day-to-day, and the cost-benefit just isn’t there. Agents report that publications with syndicated content inside are just as effective as publications that are painstakingly customized throughout.

The power of a custom publication truly is the front and back. Even if a reader never opens it, the agent is branded as a big deal; as a leader capable of publishing a thick 12-pager.

2. Hyper-local Content

Every publication (including the new Fast Track) contains a good deal of hyper-local content. The agent has 100% creative control over all their local content; however, Discover does 100% of the work for them. This includes:

  • Custom-written, hyper-local cover story (this is written by Discover in the agent’s name). Typically, it’s a local market update or an article about selling a home locally
  • Second custom-written, hyper-local article on Page 3 (also written by Discover in the agent’s name). Most often, this article features local events
  • Hyper-local housing market stats
  • Calls to action (advertisements) about the local agent
  • The agent’s local listings or recently sold homes

The most important part of a real estate direct mail marketing is what’s visible on the front. The customization of a publication focuses mainly on the front and back, for this reason. If the content on the front is local, chances are better that the homeowner will pull it aside instead of tossing it in the recycle bin.

Each publication is created 100% by Discover, and then sent to the agent for final approval.

3. Mailed to your Farm

Once a custom publication is designed, it is printed, addressed, sorted, and mailed to the carrier routes in an agent’s exclusive farming area. The agent selects their target areas online, and Discover handles the rest.

Some agents will mail their paper to their past clients in addition to their farm; in those cases, they simply send a spreadsheet of addresses to Discover and those homes are added to the list. Once a publication is in the hands of the post office, the agent receives a notification.

How is the Fast Track Publication different from a Standard one?

As a farming tool, the Fast Track is 95% similar Discover’s standard 12-page paper

Both editions include:

  • 12 pages
  • Extensive customization (see above)
  • 2 custom-written local articles in the agent’s name
  • Full-service graphic designer
  • Mailing lists
  • Mail service (sorting, addressing, USPS delivery)
  • Advertising program (to help agents get vendors to offset the cost)

What’s different about the Fast Track is a slightly tweaked layout, a lower price, and a pre-scheduled print date. Here’s a closer look at exactly how a Fast Track and Standard edition differ.

How “Calls to Action” (agent or vendor ads) appear

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 The Fast Track has four “Call to Action” boxes, which are essentially blank spaces filled by the designer. Two of these boxes are designed to advertise the agent, and the other two are reserved for vendor advertisements. If the agent doesn’t have enough vendors to fill both of the two vendor spots, Q&A real estate articles are placed in those spaces instead.

In a Standard edition, there are five total Call to Action boxes. Rather than being earmarked either for the agent or a vendor, they are customized however the agent wishes.

Location of Market Stats

Both editions contain hyper-local, custom market stats. In the Fast Track, these stats appear on the back cover. In the Standard edition, they can be found on Page 3.

 Layout modifications

The Fast Track contains a good deal of customization (see above, under “Hyper-local Content”). The agent has 100% creative control over their front and back covers, Call to Action boxes, and hyper-local articles. But outside of these custom areas, the layout of each Fast Track cannot be adjusted at all. This means that the agent cannot swap articles, re-order pages, or request any design modifications to any “non-custom” parts of the publication.

In the Standard Edition, the agent has a little more room to move things around and add additional custom content (but fees do apply in cases of extreme alterations).

Discover’s pricing continues to rise on the Standard Edition due, in part, to increases in the average time it takes to put each paper out. Many agents tend to customize just as much as they can without triggering a fee; spread across all the agents we serve, these production hours add up to more cost for everyone. Rather than improving results, too much customization instead causes farming to be inconsistent, resulting in patchy branding, reduced lead flow, and fewer listings generated.

The Fast Track is a way we can pass along the lower cost of a truly turn-key publication to any agent who wishes to take advantage of it – all without sacrificing leads or listings.

Lower cost

A Fast Track edition starts at $0.85 for 2,500 or more, and gets cheaper from the more you do. Compare this to $0.92 per unit for 2,500 Standard papers (2020 rates). And, unlike the Standard Edition, the Fast Track can be done in quantities as low as 2,000, for $0.87 a unit.

Just like pricing for the Standard Edition, the Fast Track rates include everything (design, articles, printing, mail service, postage, and more). The Fast Track rates that are posted today will apply for all of 2020.

Savings on top of savings

Any promotions Discover runs can be applied to Fast Track editions (they aren’t just for Standard runs). For example, new clients who want to do a Fast Track can also take advantage a $600 credit for 2020 (restrictions apply, call for more details on that).

But the best way to reduce cost even further – on top of the lower Fast Track prices – is to secure a few good advertisements. Discover can help with every aspect of advertising, saving clients an average of 15-20%.

Reserved Print Date

Finally, the Fast Track differs from a Standard edition when it comes to scheduling a print date.

Standard Publications are printing “on demand,” and the because Discover’s estimates do not always pan out, the cost of idle labor and machinery is built in to the pricing of a Standard paper. A Standard edition can be scheduled with as little as 2 days’ notice, and can be re-scheduled without any changes to the price.

30-Day Rule

A Fast Track print date must be reserved 30 days ahead of time. This is one of the primary ways the cost of a Fast Track is lower. Discover pre-schedules labor and machinery in advance, avoiding the uncertaintly when there’s a lot of guesswork involved.

Once a print date is set for a Fast Track, it cannot be adjusted within the 30-day window leading up to it.

Don’t worry, there is no fee for a delayed or missed Fast Track date. If a Fast Track print date is adjusted less than 30 days in advance, the publication can still go to print according to whatever schedule the agent wishes, but it will be considered a Standard edition and priced accordingly. If an agent can’t keep her schedule print date would rather not pay the Standard rates, she can schedule a new Fast Track 30 days out instead.

How does the Fast Track work?

It’s easy!

Set it Up

To publish a Fast Track, an agent simply needs to submit the Get Started form, then attend a short call to set up the publication with Discover.

On this call, Discover will help the agents identify the mail routes he or she will be farming, discuss how the publication will be customized to best resonate with the market, and create a farming schedule for the next 12 months.

There are no contracts, and the agent can choose to mail according to whatever frequency makes sense for them (monthly, bi-monthly, or quarterly). And the print schedule can be adjusted as often as desired outside of the 30-day window.

Send Materials

Two weeks prior to each scheduled publication, the agent’s designer will reach out with a short list of materials needed (article topic selections and listings, usually). The agent simply emails those items to their assigned designer.

Approve and Pay

In less than three business days after receiving the agent’s materials, the designer sends the agent a completed Proof. The agent simply approves the design, remits payment (which can be easily done online, from an invoice sent via email), and the paper will print according to schedule.

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