Dale Ross | Case Study

Dale Ross | Case Study

 

One of the first lessons I learned back in 1981 when I started my career was that if I have all the listings, I’ll have all the sales.”

  • Dale Ross is a real estate agent serving the Greater Houston, Texas area.
  • His career as a premeir Realtor began in the Houston and Katy areas in 1981.
  • Seven-time Top 20 Real Estate Agent in Houston, TX.
  • The Dale Ross Realty Group is consistently named as one of the Top 20 Real Estate sales groups in their region.

The Goal

Break into a higher value market

  • For the first 15 years of his career, Dale Ross farmed a small, lower-home-value market. He used postcards as his primary marketing tool, initially mailing 200 each month and eventually mailing 1,800 every three weeks.
  • After building a solid reputation and a steady lead flow in his farm, Dale was ready to expand into a higher cost market. But he was not a familiar name in this neighborhood, and he’d have multiple heavy-hitters to compete with. To stand out, he created a newsletter that cost him 80¢ apiece to mail (in 2004!) and 20 hours to complete.
  • After a while, Dale realized his newsletter wasn’t sustainable; it was expensive, time consuming, and too easy for his competition to replicate. He needed an easier, more cost-effective tool that no other agent could copy. 

The Solution

In 2005, Dale Ross turned to Discover Publications. He learned that he could mail a turn-key 12-page publication for less money than his DIY newsletter (at the time, his per-unit cost was less than 50¢). He also found that: 

  • His publication had more space; he could showcase his entire inventory of listings, statistics, multiple calls to action, and even paid advertisements
  • His publication was ultra-professional; it made him look like the big deal he wanted to become in the new, higher-end market
  • He got much better engagement from his publication compared to his newsletters or postcards
  • His publication contained information prospects cared about and wanted to read, rather than strictly promotional content that often went straight in the trash
  • His front-page articles resonated with homeowners; he always opened with a joke, and prospects would often tell him how much they appreciated his paper


Catherine Zupan
Catherine Zupan

Catherine oversees Discover’s sales department and manages High Value accounts. She holds a Bachelor’s in Business from the Fisher College of Business. Catherine worked as a Business Banker for nearly a decade, where she helped hundreds of businesses expand. She joined Discover in 2015 to drive innovation and growth.

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